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Privacy

TRUSTe online privacy certification

CharityUSA.com, LLC, owners and operators of the GreaterGood family of websites, has created this privacy statement to spell out our commitment to individual privacy. The following discloses our information gathering and dissemination practices.

GreaterGood includes The Hunger Site and The Hunger Site store, The Breast Cancer Site and The Breast Cancer Site store, The Animal Rescue Site and The Animal Rescue Site store, The Veterans Site and The Veterans Site Store, The Autism Site and The Autism Site store, The Alzheimer's Site and The Alzheimer's Site store, The Diabetes Site and The Diabetes Site store, The Literacy Site and The Literacy Site store, The Rainforest Site and The Rainforest Site store, and GreaterGood.com, as well as Pink Ribbon Store, Global Girlfriend, and Ecology Fund.

CharityUSA respects the privacy of its visitors. We do not sell, rent, trade, or share Personally Identifiable Information with third parties except as disclosed within this privacy statement.

CharityUSA has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements , including transparency, accountability, and choice regarding the collection and use of your personal information. This privacy statement covers the following websites: greatergood.com, thehungersite.com, thebreastcancersite.com, theanimalrescuesite.com, theveteranssite.com, theautismsite.com, thealzheimerssite.com, thediabetessite.com, theliteracysite.com , therainforestsite.com, globalgirlfriend.com, pinkribbonstore.com, and ecologyfund.com (collectively "the Sites"). TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions.

If you have questions or concerns regarding this statement, you should first contact customerservice@greatergood.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint&url . TRUSTe will then serve as a liaison with us to resolve your concerns.


Daily Click Sites

Clicking on the "Click Here to Give" button on the home page of The Hunger Site, The Breast Cancer Site, The Animal Rescue Site, and all of our other Click-to-Give sites is free to the visitor. 100% of the money from sponsor advertising is given to the charity partners of each site by GreaterGood.org. You are not required to provide any personal information to visit the GreaterGood sites or to make your daily, free click.

Site visitors may also help protect animals or people by signing petitions or taking actions which attempt to influence legislation or convince the targets of the campaigns to act differently. Site visitors may voluntarily provide personal information to sign a "Take Action!" campaign, share a story, photograph, testimonial or other comment with the GreaterGood community, sign up for an e-newsletter or click reminder emails, or to participate in other site activities as we offer them. See below for how we use this information.

Take Action Campaigns

Signing a "Take Action!" campaign gives you a method to impact public policy in ways that connect to the core issues of our Click-to-Give sites. When you sign a "Take Action!" campaign at any one of the GreaterGood sites, you are required to provide certain personal information such as name, email address, and sometimes street address so it can be shared with the target of the campaign in order to influence the outcome of legislation or change policies in order to help people or animals. This personal information is required to validate your campaign signature. All personal information you provide when signing a petition or participating in a "Take Action!" campaign, including name, address, city, state, country, and comments are considered public information and will be provided to the target of the campaign (for example, sending a letter and petition to the Surgeon General). Specific targets for a campaign will be clearly identified within each campaign. Your city, state, country, and comments will also be visible on the Click-to-Give site(s) associated with the campaign. Your name will also be visible on the site unless you have checked the "Do not display my name" checkbox at the time of signing. We will not display street or email addresses entered into the proper "Email" or "Address" fields during signing. We are not responsible for the personally identifiable information you choose to submit in these campaigns.

CharityUSA hosts two kinds of campaigns: campaigns sponsored by its own suite of cause sites and campaigns sponsored by nonprofits. At the time of signing you will have an opportunity to indicate whether or not you wish to receive communication from any third-party nonprofit sponsor of the campaign. If you do not opt-out of such communications, CharityUSA will send your contact information to the third-party nonprofit sponsoring the campaign. If you opt-out of receiving such online offers, CharityUSA will not share your name, email address, or other signing information with the nonprofit sponsor. Each petition signing also subscribes you to our Take Action! email. We provide unsubscribe options with each and every email sent in this manner. This is also summarized in the "Choice and Opt-out" section.

Share Your Story/Visitor Testimonials/Comments/Reviews

When we post visitor stories, testimonials, comments, or reviews on our web site, these may contain personally identifiable information such as name, city, and state. We obtain consent in the submission form prior to posting the story, testimonial, comment, or review. At the time of submission you may also choose the "Do not display my name" option, which will replace your name with "Anonymous".


Communications from the Site

Email Product or Petition to a Friend

If you choose to email a product description to a friend, we will ask you for your name and email address, and for your recipient's name and email address. If you choose to send a petition description to a friend, only the friend's email address is required. We will automatically send your chosen recipient(s) a one-time email to view the product or petition. CharityUSA does not store, sell, trade or otherwise use any name or email address you share here for purposes other than to deliver your message.

E-newsletters

If you wish to subscribe to our e-newsletter(s), we will use your name and email address to send a periodic email to you. We provide unsubscribe options with each and every email sent in this manner. This is also summarized in the "Choice and Opt-out" section.

Special Offers and Updates

Once you've shopped with us in one of our do-good stores, we will periodically send you information on products, services, special deals, and promotions. You may opt-out of receiving these types of communications during checkout. This is also summarized in the "Choice and Opt-out" section. Subscribers are the first to be notified of start dates of major sales and other promotions, and periodically receive subscriber-exclusive offers which are great deals and free products available only to registered users who continue to receive our updates.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You may not opt-out of these communications, which are not promotional in nature.

Accounts

You do not need an account to make a daily free click or to purchase anything from our store. If you choose to create an account, we request and store your name, email address, and a password to give you access to and to protect your account. We also give you an opportunity during checkout to save your billing and shipping addresses in order to provide a speedier and more convenient checkout experience in the future. We do not store any credit card data in your account.

Shopping

When you purchase something at one of the GreaterGood stores, we request certain personally identifiable information from you on our order form. During checkout, you will be asked to give your billing address, shipping address, phone number and email address. We use your email address to confirm your order, and in case there are any problems with your order. Phone numbers are occasionally used to communicate with you about your order only. Credit card information is encrypted and used for order billing only: we do not save your credit card information. During checkout you will be able to sign up for special offers and updates, an email sent approximately once a week. You may unsubscribe at any time. Instructions for unsubscribing are included in each email sent.

CharityUSA uses third parties such as a payment processor to bill you for goods and services, and in some cases a third-party drop shipping company to ship your order. For fulfillment purposes, our drop ship vendors are notified of your name, shipping, and email addresses. These companies do not retain, share, store, or otherwise use personally identifiable information for any other purposes. These third parties are prohibited from using your personally identifiable information for promotional purposes.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Gifts That Give More™

When you make an online donation by purchasing a Gift That Gives More™, we share your personal information with our nonprofit, independent partner, GreaterGood.org. You will receive your US tax receipt from GreaterGood.org upon completing your donation and may also receive a direct donation appeal from GreaterGood.org. 100% of the money you contribute via a Gift That Gives More™ is given to GreaterGood.org to be used for the purposes specified; we even cover bank and credit card charges in order to ensure that 100% goes to the charitable purpose you intend. Information about which organizations are granted money contributed through the Gift That Gives More™ program is available on the GreaterGood.org website.


Links/Electronic Log Files/Cookies

Each of our sites contains links to other sites, including sponsor sites and other philanthropic sites. CharityUSA is not responsible for the privacy practices or the content of such sites and encourages you to review these companies' privacy policies.

Log Files

As is true of most sites, we gather certain information automatically and store it in electronic log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We do not link this automatically-collected data to personally identifiable information. We use this information to understand how our websites are used to better meet the needs of our visitors and customers. We use IP address to identify and block malicious behavior like click fraud or denial of service attacks.

Cookies

You do not have to accept cookies in order to click and have your click count, or to shop with us.

We use electronic cookies to recognize your computer as a returning visitor. A cookie is a small text file that is stored on a user's computer for record-keeping purposes.

Our sites use cookies to keep track of your shopping cart. If you have entered something into your shopping cart on a previous visit, your cookie saves these items for your return visit. We cookie customer order IDs, and protect this information by encrypting it, and we delete the cookie upon successful order authorization.

For enhanced site visitor experience, we may also use a cookie to store your click history. This would only be used to display your click history to you and is purely optional.

Third-party ad servers and ad networks also use cookies to serve ads at GreaterGood. For example, Google's use of the DART cookie enables it to serve ads to you based on your visit to the GreaterGood and other sites on the internet. These third-party ad servers automatically receive your IP address when this occurs. These third-party ad networks may also use other technologies (such as JavaScript and Web Beacons) to measure the effectiveness of their advertisements and/or to personalize the advertising content that you see. We have no access to or control over these third-party cookies.

You may disable cookies from your browser's configuration menu at any time. Information gathered by GreaterGood cookies is considered personal and proprietary, and is encompassed in our commitment to your privacy and security of data.

Users may opt out of the use of the Google cookie by visiting the Google ad and content network privacy policy.

It is worth repeating that you are not required to accept any cookies to make your free, daily click.

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out."

Re-Targeting

CharityUSA partners with a third party ad network to both display advertising on our own Web sites and to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests, and to provide you relevant advertising through retargeting when you leave the site. If you do not want this information used for the purpose of serving you targeted ads, you may opt-out by clicking here http://preferences.truste.com/. Please note that this does not opt you out of being served advertising--generic ads will continue to appear.

Due to technological limitations at this time, CharityUSA does not respond to browser do not track signals.

CharityUSA constantly uses aggregate and non-personally recognizable data about our customers both internally and using external providers, including Facebook and Google, to try to understand customer concerns and provide better products and promotions. We segment our data and email lists by issue area of concern, and also by type of product purchased, recency, frequency, and monetary value of purchase, which charitable gifts have been given, and other demographic and geographic data.

We don't sell or rent our email lists. We do use our email lists to create profiles of our shoppers and clickers in order to market to similar people. We use outside groups, including Facebook, to help us in this effort, but we don't allow outside groups to contact our shoppers or customers. These contractors help us create profiles of our shoppers, so we can market to similar people on other sites. This marketing is subject to the privacy policies of whatever site we are buying these ads on, and is not subject to our privacy policies.

We will use information that we have about your shopping or clicking behavior to provide you better quality offers and promotions, and to help us understand and serve our customers better.


Security

Your comfort and security while shopping with us are important. We have multiple ways of protecting our customers:

  • We do not save or store your credit card number.

    For your protection, we do not keep your credit card information on file. Your billing information is securely transmitted to our payment processor one time only. Our payment processor adheres to the highest standards to protect your information. Our security measures and internal processes are designed to ensure that your billing information is kept secure while we process your order. Your privacy is always protected.

  • We use encrypted URLs on our storefronts. Encrypted , which begin with an "https" instead of the plain-text protocol of "http".
  • Our site security keys use the highest industry standard for encryption.
  • We abide by a set of rigorous standards about how personal information can be used, and have earned the seal of approval from TRUSTe Certified Privacy. TRUSTe's seal appears at the bottom of the page, where shoppers can click to go to the TRUSTe site and verify that our company's validation is up-to-date.

Please note: Your credit card statement will show the storefront through which your order originated.

The Hunger Site
The Breast Cancer Site
The Animal Rescue Site
The Veterans Site
The Autism Site
The Alzheimer's Site
The Diabetes Site
The Literacy Site
The Rainforest Site
Global Girlfriend
Pink Ribbon Shop

If we cannot identify which storefront you entered through, charges will appear on your statement as CharityUSA.com, LLC.

Ordering online with us is secure and easy. If you have any concerns about ordering online, please feel free to place your order with our customer service department by phone. Hours are 10:30 am to 6:00 pm (ET), Monday through Friday. You may call us toll-free within the U.S. and Canada at 1-888-355-4321. To contact us from outside the U.S. and Canada, please call (206) 268-5401.

Collection of Personal Information from Children

CharityUSA.com, LLC does not knowingly collect individually identifiable information from or about children under 13. If CharityUSA.com, LLC later learns that we have personally identifiable information about a child under 13, we will take steps to remove that child's information from our databases. If you have questions or concerns please contact us at (206) 859-5201 or by email: customerservice@greatergood.com.

Updating/Accessing/Amending/Correcting Personally Identifiable Information

If your personally identifiable information changes, you may contact us to amend or correct it. We will respond to your request within 1 business day. See below for our contact information.

We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choice/Opt-out

We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, please let us know by following the unsubscribe instructions included in each newsletter or communication, or by contacting us at:

GreaterGood Customer Service
One Union Square
600 University Street, Suite 1000
Seattle, WA 98101-4107
U.S.A.
customerservice@greatergood.com

U.S. and Canada: 1-888-355-4321
Outside the U.S. and Canada: 206-268-5401
Customer Service hours are 10:30 am to 6:00 pm (ET), Monday through Friday

You will be notified if your personal information is collected by any third party that is not our agent/service provider other than as specified in this policy, so you can make an informed choice as to whether or not to share your information with that party. Although there are no plans to do this presently, if this ever occurs, an opt-out will be provided to you before any personally identifiable information is shared, so it is always your choice when information is provided to a third party.

Changes to this Privacy Statement

We reserve the right to modify this privacy statement at any time. If we make material changes to this policy, we will notify you here or by email.

This Privacy Policy was last updated on March 25, 2014.

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