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FAQs

New! Product Reviews! 

Check out our Item Review Guidelines, and happy reviewing!


  1. When will my package be delivered?
  2. Am I able to track my package online?
  3. Can I change, add, or cancel an order that has been submitted?
  4. I gave the incorrect address. What can I do?
  5. I am not able to use my debit/credit card to make a purchase. What can I do?
  6. Do you offer a paper catalogue?
  7. I do not have a credit card or do not purchase over the internet. What are my options?
  8. How do I find a product?
  9. How do I contact you?
  10. How do I return or exchange an item?
  11. I have a new e-mail. How do I change my reminders?
  12. Where do you deliver?
  13. How much does it cost to ship an order internationally?
  14. Are orders tax-deductible?
  15. I received a damaged or incorrect item, or am missing an item. What is my next step?
  16. Some items were not on the packing slip. Will they be coming separately?
  17. How long do out of stock items take to re-stock? Can I back order?
  18. Do you accept PayPal?
  19. I would like to sell my products on the GreaterGood store. What do I need to do?
  20. I am ordering internationally. Will I pay duties on my order?
  21. How do I know that you are a secure site?
  22. Why do I need to provide my credit card identification number?
  23. Do you have wholesale pricing for bulk orders?
  24. Do you have any local stores in my area?
  25. The size or color I want is missing from the product choices. Can I still order it?
  26. What is the Daily Deal!tm?
  27. How long does the Daily Deal!tm last?
  28. If I miss a Daily Deal!tm, can I still get one at the special price?
  29. Does the Daily Deal!tm still benefit my favorite cause?
  30. What payment methods do you accept?
  31. Do you collect sales tax?
  32. Do you give out customer information?
  33. How can I contact customer service?
  34. Item Review Guidelines
  35. Your store isn't loading or working correctly.

When will my package be delivered?

Most orders are processed within one to two business days. Once your order ships from us, average delivery time for the standard, domestic ground shipping option is 1 - 2 weeks.

If available for your ordered items and selected, your level of U.S. expedited service will determine delivery timeframes. Once your order has shipped, 3-day service means the service takes three business days to arrive; 2-day service takes two business days, and Next Day delivery means the package will arrive on the next business day after we ship it.

3-day, 2-day, and Next Day delivery are not available to Alaska, Hawaii, or U.S. territories, nor to P.O. boxes or APO boxes.

No Saturday or Sunday deliveries are available. U.S. national holidays are not delivery dates. Express packages will be shipped by UPS. Some rural addresses are not offered expedited service. Please make sure that the ship-to address on your order is correct. Manual address corrections due to errors or P.O. Box numbers will delay your package significantly and/or result in additional shipping charges.

For international orders, packages typically arrive within 2 to 4 weeks of shipping date, depending on Customs handling.

Am I able to track my package online?

At this time, we do not have online tracking capabilities. We hope to add this functionality in the near future. If your delivery is overdue based on the schedule above, please contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday 10 AM to 6 PM ET

Can I change, add, or cancel an order that has been submitted?

We are unable to change, cancel, or add to orders once they are processed and authorized by the credit card company. Some of our items come from third-party vendors, and much of the process is automated, so there is little we can do once the order is submitted.

I gave the incorrect address. What can I do?

We are not able to effect changes to an order once it has been processed and authorized. If the order is coming to the billing address, it would need to be forwarded from that address. If the delivery address is incorrect, we can update the address on file and have the order re-sent once the package is returned to our shipping center. We encourage every shopper to double-check all information before submitting the order.

I'm not able to use my debit/credit card to make a purchase. What can I do?

More often than not, this error occurs from incorrectly entered billing information. Please make sure the information your provide matches with that on file with your credit card's financial institution. Please contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday 10 AM to 6 PM ET for further information.

Do you offer a paper catalogue?

Currently our products are only available on the Internet. Because we have such a high turnover of items, any printed catalogue we published would be out of date. We also try to be eco-friendly, and a printed catalogue would use a lot of paper.

If you are interested in placing a mail order with a check or money order, please see below.

I do not have a credit card or do not purchase over the Internet. What are my options?

If you'd like to order products from the GreaterGood store to benefit one of our websites without using your credit card over the Internet, please follow the instructions below.

  • Go to your favorite store and select the products you wish to order.
  • Click on the "Check Out" button on your shopping cart.
  • Fill out the billing and shipping information.
  • Click on "Continue".
  • You will now be on a screen asking for your credit card information.
  • This screen will also display your billing/shipping information, the products you ordered, and the total cost of your items (including shipping and handling).
  • Print this page.

United States and Canadian customers may send a check or money order as payment. Customers from all other countries should not send a personal check as payment; instead, please send a bank-issued money order, made out in U.S. funds.

Send the printed Checkout page, along with your payment, to:

GreaterGood store
c/o CharityUSA.com, LLC
One Union Square
600 University Street, Suite 1000
Seattle, WA 98101
USA

How do I find a product?

In the upper left-hand corner of the store, do a search for "(Item Name)". Please be sure to click on the "Go" button--do not use the Enter/Return key. This should take you to the item you are looking for.

How do I contact you?

Please contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday 10 AM to 6 PM ET for further information.

How do I do return or exchange an item?

You may return items for refund or exchange within 45 days of the purchase date.

Send items to:

GreaterGood
11700 48th Ave
Allendale, MI 49401

Be sure to enclose contact information--your name, address and phone number -- in case we need further information to process the exchange or refund if the original packing slip is not available.

For an exchange, please also list the desired item(s).

Please allow 2-3 weeks for the arrival of your order and the processing of your exchange or refund once mailed.

I have a new e-mail address. How do I change my reminders and newsletters?

We are not able to update e-mail subscriptions manually. Please subscribe your new e-mail address as you did the previous address. This is for your privacy and protection. Your old e-mail address will be automatically removed once an e-mail reminder or newsletter "bounces", or you may unsubscribe using the link at the bottom of any e-mail you receive from us.

Where do you deliver?

We ship to all U.S. locations (including AK, HI, Puerto Rico, and APO/FPO destinations). We also offer international shipping on most of our products, denoted by a globe icon. We ship to many but not all countries. When entering your ship-to address during checkout, select a country from the drop-down list. For our customers in the U.S. Territories, please select "U.S." as the country and your territory abbreviation from the state drop-down list.

How much does it cost to ship an order internationally?

The cost to ship to internationally is determined by our website at the time of purchase. You will be given your shipping totals before you are required to complete your order. Any applicable taxes or duties are not included. We would like to provide possible import and duty cost, but as these cost differ from location to location, and are constantly changing, we are not able to. All costs quoted in U.S. dollars.

Are my orders tax-deductible in the U.S.?

Most purchases through the website do not qualify for a tax deduction under IRS regulations. Only direct donations to our non-profit partners qualify for a tax deduction under current regulations.

For U.S. tax-deductible Gifts That Give Moretm, in which all funds are passed directly through to the charity partner, please see our Gifts That Give Moretm store department in the left-hand navigation bar. Every tax-deductible Gift That Gives Moretm will clearly state in the product copy that it is tax deductible in the U.S. Upon purchase, you will be sent an e-mailed receipt for your taxes.

I received a damaged or incorrect item or am missing an item(s). What is my next step?

Please contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday 10 AM to 6 PM ET for further information.

Some products were not on my packing slip. Will they be coming separately?

Some of the items we offer are shipped from different locations than others. Any product listed on your packing slip will be in your shipment. If a product is not listed on your packing slip it will arrive in a separate package. Please let us know if a listed product on your packing slip is not enclosed.

How long do out of stock products take to get back in stock? Can I place a back order?

Products that are out of stock are typically available again within 3-5 weeks of selling out. We suggest checking back periodically on the site to find the product. At this time, we do not have a way to process back orders for products that are sold out.

Do you accept PayPal?

No; at this time we do not accept Paypal as a payment method.

I would like to sell my products at the GreaterGood store. What do I need to do?

GreaterGood welcomes product submissions for review by our buying team. Please send a letter describing your company and collection along with a product sample and pricing to:

GreaterGood store
c/o CharityUSA.com, LLC
One Union Square
600 University Street, Suite 1000
Seattle, WA 98101
USA
Attn: T. Blakely

Please note that product samples will not be returned, nor do we pay for samples.

Product submissions do not imply or guarantee an intent to purchase submitted products. Due to the volume of product submissions, we are not able to acknowledge receipt of every product.

I am ordering from outside the U.S. Will I pay duties on my order?

Additional charges (sales tax and duties, for example) may apply on some orders to some countries. These charges are determined by the import and customs regulations of the destination country. Consequently, these charges will not be included in your total at checkout.

How do I know that you are a secure site?

We have multiple ways of protecting you, our customer. Please see our Security page for details.

Why do I need to provide my credit card identification number?

We require this information since it is becoming a standard for security purposes. This additional card code is a security measure added to the credit card specifically to ensure that the person making the order has the actual card in his or her possession.

Do you have wholesale pricing for bulk orders?

For large quantities of the same item we may be able to offer an additional discount. Please contact us at either customerservice@greatergood.com, or at 1-888-355-4321 between 10 AM and 6 PM ET Monday through Friday.

Do you have local stores in my area?

At this time we do not have any retail stores. All of our products are only available online in our web-based store.

The size or color I want is missing from the product choices. Can I still order it?

If you encounter this, the size or color is temporarily out of stock. Normal re-stock times are 3-5 weeks.

What is the Daily Deal!tm?

The Daily Deal!tm is one "Wow!" of a special price on one item in our store. We offer a new Daily Deal!tm every day of the week -- that's 7 chances each week to get a fabulous deal on an item that also helps your favorite cause!

How long does the Daily Deal!tm last?

The Daily Deal!tm runs for 24 hours -- special pricing begins at 12:00 am Pacific Time and reverts to original pricing at 11:59 pm Pacific Time the same day. We sell one Daily Deal!tm per day until it is sold out, or until 11:59 pm Pacific Time, when it is replaced by the next Daily Deal!tm

If I miss a Daily Deal!tm, can I still get one at the special price?

If there is any quantity left after a Daily Deal!tm reverts to its original price, you are welcome to purchase that item -- but the special price only lasts for one day! There is a new Daily Deal!tm every day of the week, so check back daily for the next great deal.

Does the Daily Deal!tm still benefit my favorite cause?

Yes! The Daily Deal!tm still pays a royalty to your favorite cause -- automatically and at no extra cost to you.

What payment methods do you accept?

We accept VISA, MasterCard, Discover, and American Express credit cards, as well as bank debit cards that can process charges without a PIN number. Mail orders may be submitted using any of the payment methods noted above, as well as personal check or money order payable in U.S. dollars.

Do you collect sales tax?

Our stores collect and pay sales tax in some states as required by law. If sales tax is applicable to your order it will be calculated and shown during check-out.

Do you give out customer information?

We do not share your personal information with any unnecessary third parties. The only time you may be contacted using your supplied information is in regards to your order.

How can I contact customer service?

To contact our customer service department by phone from within the U.S. and Canada, you may call us toll-free at 1-888-355-4321. To contact us from outside the U.S. and Canada, please call (206) 268-5401. Our hours of operation are Monday through Friday from 10 am to 6 pm Eastern Time (ET).

You may also contact us via e-mail at customerservice@greatergood.com, or by mail at:

GreaterGood Stores
One Union Square
600 University St., Suite 1000
Seattle, WA 98101
USA

Item Review Guidelines

If you have questions or comments about a product that are not a review, please contact us.

Review Creation Guidelines
Our customers want to know what you think! We encourage you to share your reviews of our products -- both favorable and unfavorable.

Who can create a product review?
If you have either personally purchased an item from us or received it as a gift, we'd love to hear your review of that item.

You must be over 13 in order to submit product reviews.

What makes a good product review?
A well-written, helpful product review is brief (between 20 and 300) words, but detailed and specific. Other customers will want to know why you like or dislike the product.

It is also helpful to include if the item was a "freebie", or when you bought the product. Quality can change over time and between shipments of a product, especially for handmade, fair trade items.

Focus on the features of a product and your direct experience with the product.

We will only publish one review of a product for each customer, although you are free to edit that review as many times as you like.

Finally - have fun! The most read and often most helpful reviews are the ones written with good humor--even if you don't have something nice to say.

Will you remove a negative review?
We do not remove reviews because they are critical. However, we will remove reviews that do not follow our guidelines.

We reserve the right to remove reviews that include any of the following:

Objectionable material:

  • Obscene or distasteful content
  • Profanity or spiteful remarks
  • Promotion of illegal or immoral conduct

Promotional content:

  • Any advertisements, promotional material, or URLs that leave our sites
  • Reviews highlighting competing product

Inappropriate content:

  • Copyrighted, Trademarked, Registered, or Watermarked material--that is, material that does not belong to you personally (includes excessive or uncredited quoting)
  • Phone numbers, postal mailing addresses, or e-mail addresses
  • Comments on other reviews
  • Foreign language content (unless we can verify a clear connection to the product and that the content does not violate any of our review guidelines)
  • Repeated posts that make the same point excessively
  • Reviews for a product you have not personally purchased or received as a gift

Off-topic information:

  • Questions or comments that do not constitute a personal product review, but are instead appropriate for customer service

Thank you for taking the time to share your thoughts and experiences with our products -- we appreciate it!

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If the problem persists, you may be using an outdated browser version. Although we work hard to accommodate the most recent versions of the most widely-used browsers, making the site function with very old or outdated browser versions requires a heavy investment in both time and resources. As such, GreaterGood has made a conscious decision to stop supporting very old versions in order to focus our resources on raising funds to help our partner charities. Our goal is to support them in their ongoing efforts to help people, animals, and the environment.

We continue to support many of the most recent versions of popular browsers, but if you are using Internet Explorer 7 or earlier, or an old version of an uncommon browser, your experience on our website may be affected. Please consider updating your browser. Click here to see some of the most popular browsers, and update to the current version of your favorites.

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